Policies

Cancellation Policy

We require 24 hours-notice if you are cancelling or re-scheduling an appointment.  Notification may be done via e-mail or telephone.  If notification is not received, we reserve the right to charge you for the full amount of time scheduled. 

Expiration Dates

Hourly packages expire within one year of purchase.  Gift certificates also expire within a year of purchase.

Limits on Services Provided

The It Girls will not perform any service that is illegal, unethical or that poses unnecessary danger to any person or property.  TIG further reserves the right to decline any request at its sole discretion.

Privacy

Your personal information is safe and secure.  The It Girls Errand Service does not give out personal information to third parties.

Third Party Purchases

The cost of additional goods, materials, taxes, and services (such as groceries, dry cleaning, etc.) is in addition to our hourly service fee, and the payment of these purchases is the responsibility of the client. In most cases, the The It Girls will make purchases on our company account, and full reimbursement is expected at the time of delivery.  Major purchases, however, require sufficient funds be provided upfront in order to cover the expense, or prepaid in advance.  Major credit cards are accepted for your convenience. 

Bounced/Bad Checks

Personal checks that are returned for insufficient funds, stop payment and account closed reasons will be assessed a $50 returned checks fee.

 

PURCHASES OR COSTS INCURRED

3% will be added to any credit card purchases to offset credit card fees.  Cash, checks and most major credit cards accepted. There will be a returned check fee.

MILEAGE:

The first 20 miles are included. $0.50 per mile thereafter fuel charge.

SENIORS 65+:

10% off all services every day.